Shipping shall be organized from our international shipping center located in Hong Kong.
e-Express Service by Hong Kong Post will be used for most packages except for places not serviced by Hong Kong Post, Fedex shall be used.
It will take 7 to 14 working days for mail items to reach recipients (subject to flight availability and progress of customs clearance and aviation security check, etc.).
Return Policy and Procedure
Due to logistics and inventory concerns, all PRE-ORDERS are strictly non-refundable. For any instance, we can issue a full refund via an Undone cash voucher.
A full refund excluding shipping costs can be issued within 14 days after purchase for all FIXED DESIGNS, given that the returned goods are unused in its original condition.
For custom made units or customized units, a full refund excluding shipping costs can be issued within 14 days after purchase, given that the returned goods are unused in its original condition. We also reserve the right charge up to 10% of the watch’s value to cover our costs for parts that cannot be re-used again.
Return shipping to Undone shall be the buyers' responsibility.
The time limit for returns and refunds is 21 days after initial purchase.
131 Mark Place, North Bergen,
NJ 07047, USA
OUTSIDE UNITED STATES
Room A , Level 6, 2 Carnarvon Road,
Tsim Sha Tsui,
Please contact us prior to shipping of the returned product: firstname.lastname@example.org